Returns & Exchanges
At Buy Online, we want you to be completely satisfied with your purchase. If your new fashion finds aren't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.
Pack and Ship
Place the items in their original packaging, include the packing slip, and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing